Policies & Legal
Privacy Policy
- Effective date:
- Last updated:
- Business structure:
- Sole Trader operating under registered ABN and Business Name "Closet Club"
On this page
1. Overview
This Privacy Policy explains how Closet Club ("we", "us", "our") collects, uses, discloses, and protects personal information through the Closet Club mobile application and related services (“Platform”).
Closet Club operates as a sole trader under a registered Australian Business Number (ABN).
This Policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Platform, you consent to the practices described in this Policy.
2. Definitions
Personal Information: Information or an opinion that identifies an individual.
Platform: The Closet Club mobile application and related services.
User: Any person who creates an account or uses the Platform.
Third Party Service Provider: External providers engaged to support Platform functionality (e.g. payment processors).
3. Personal Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Billing and payment information
- Transaction history
- Device information and IP address
- Communications between Users
- Any information voluntarily provided to us
We do not store full credit card numbers. Payments are processed by third-party providers.
4. How We Collect Information
We collect personal information when you:
- Create an account
- List or rent an item
- Communicate through the Platform
- Contact customer support
- Interact with the Platform
We may also collect certain information automatically through cookies and analytics tools.
5. Purpose of Collection
We collect personal information to:
- Provide and operate the Platform
- Process payments
- Facilitate rental transactions
- Verify Users
- Prevent fraud and misconduct
- Improve Platform functionality
- Communicate important updates
- Comply with legal obligations
We collect and process personal information where reasonably necessary to provide our services, comply with legal obligations, and where Users have provided consent.
6. Disclosure of Information
We may disclose personal information to:
- Payment processors (e.g. Stripe)
- IT service providers and hosting providers
- Professional advisers
- Government authorities where legally required
- Other Users where reasonably necessary to investigate a dispute, recover damaged or lost property, facilitate a claim, enforce legal rights, or resolve compensation disputes arising from Platform bookings.
We do not sell personal information to third parties.
7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Closet Club implements reasonable industry-standard security measures to protect User data, including payment information and account credentials. However, Closet Club is not liable for any unauthorised access, hacking or breaches beyond its control.
However, no online platform can guarantee complete security.
In the event of a data breach that is likely to result in serious harm, Closet Club will comply with applicable notification obligations under Australian law.
8. Access and Correction
You may request access to the personal information we hold about you and request corrections if necessary. Requests may be made via the contact details below.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
Where personal information is no longer required, Closet Club will take reasonable steps to destroy or de-identify that information in accordance with applicable law.
10. Overseas Disclosure
Some third-party service providers may store data overseas. By using the Platform, you consent to such disclosure where necessary for service delivery.
11. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us using the details below. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Platform constitutes acceptance of any updated Policy.
13. Contact
Registered Business Name: Closet Club
ABN: 73 994 504 588
Email: admin@closetclub.com.au
Registered in Western Australia, Australia